Terms of Service

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InsiteBot terms of service

Last updated: 5 January, 2020


Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the InsiteBot website chatbot service ("Service") provided by InsiteBot ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


The Service is billed on a subscription basis ("Subscription(s)"). You will be billed in advance, on an anual basis, per website domain the Service is invoked on.

The Service is provided "as is" without warranty of any kind, express or implied. Payments are non-refundable.

Acceptable Behaviour

You are forbidden from tampering with or modifing the appearance, functionality or code in any way, other than what is provided at the customize page. This includes the use of Pro features with a Standard version of InsiteBot.

We address acceptable user-generated content in the "Content" clause below.


Our Service allows you to create, store, share and otherwise make available through the InsiteBot chat interface certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content displayed by InsiteBot on your website as a result of your training and input data.

We ask that you keep the Content, associated with InsiteBot, business-friendly and representational of your brand. What constitutes business-friendly Content will be determined at our sole discretion.

Uptime of Service

InsiteBot maintains a near 100% uptime. This is reliant on our excellent, third party hosts: Afrihost and Google Cloud.

InsiteBot shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or downtime of the Service. Your website will not be negatively affected during downtime of the Service; the InsiteBot widget will simply not appear to your users.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Governing Law

You agree that all matters relating to your access or use of the Service, including all disputes, will be governed by the laws of the Republic of South Africa and the jurisdiction thereof. This applies even if the parties do not live in the Republic of South Africa and if the Terms were agreed to outside of the Republic of South Africa.

Contact Us

If you have any questions about these Terms, please contact us.